Customer Service Representative
3.
3 North Tonawanda, NY North Tonawanda, NY Full-time Full-time $20 an hour $20 an hour Armstrong Fluid Technology has been in North Tonawanda, NY since 1965! We are known around the world as a leader and innovator in the design, engineering, and manufacturing of intelligent fluid-flow equipment HVAC, Hydronics, and Fire Systems! The Customer Service Representative maintains all aspects of the customer service relationship including contract verification, order processing, scheduling, follow up, and communicate customer needs to all departments.
This role will be based in North Tonawanda, New York.
This is an onsite position.
The salary is $20 - $22/hr.
In addition to annual initiatives, the key accountabilities of this position are:
Customer Service Maintains excellent communications directly with customers, being attentive to individual customer's requirements and ensuring a pro-active, efficient response to customer's needs.
Answers customer telephone enquires adopting a polite and professional attitude at all times.
Provides immediate response to customer queries and inquires, primarily by telephone and then followed up via e-mail.
Follows established policies and procedures ensuring standards of service to customers and business objectives are achieved at all times.
Pro-actively communicates and works with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.
Reporting Maintains records of approved customer contracts to ensure accurate processing of orders at all times.
Maintains customer data files as needed to ensure accuracy of information recorded.
Order Processing Processes customer change orders and notifies the appropriate departments.
Initiates Sales Returns Goods, following the established procedures.
Enters and acknowledges customer orders on the Manufacturing Planning System Maintains a current regional order backlog.
Expedites orders and inquiries as approved by management.
Proactively contacts customers regarding late deliveries.
Liaises with finance regarding new and/or blocked accounts and keeping the customers informed as appropriate.
Liaises with internal and external sales personnel.
Works with the Procurement Team to ascertain delivery timescales for the product(s).
Liaises with appropriate production personnel on lead times and/or delivery dates.
Handles customer complaints ensuring a satisfactory resolution for both the customer and the business.
Liaises with customer site personnel regarding deliveries of products.
Liaises with company manufacturing, commercial administrative staff and management to ensure that all product problems are fed back to source for corrective action to be implemented.
Role Requirements High School Diploma/GED required One year of previous experience in customer service essential Ability to work independently and as part of a team Previous experience of using an MRP System Must have an enthusiastic attitude with exemplary problem solving skills Previous experience of HVAC business preferred Job Type:
Full-time Pay:
$20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Do you have experience using an MRP system? Education:
High school or equivalent (Required) Ability to Commute:
North Tonawanda, NY (Required) Ability to Relocate:
North Tonawanda, NY:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 North Tonawanda, NY North Tonawanda, NY Full-time Full-time $20 an hour $20 an hour Armstrong Fluid Technology has been in North Tonawanda, NY since 1965! We are known around the world as a leader and innovator in the design, engineering, and manufacturing of intelligent fluid-flow equipment HVAC, Hydronics, and Fire Systems! The Customer Service Representative maintains all aspects of the customer service relationship including contract verification, order processing, scheduling, follow up, and communicate customer needs to all departments.
This role will be based in North Tonawanda, New York.
This is an onsite position.
The salary is $20 - $22/hr.
In addition to annual initiatives, the key accountabilities of this position are:
Customer Service Maintains excellent communications directly with customers, being attentive to individual customer's requirements and ensuring a pro-active, efficient response to customer's needs.
Answers customer telephone enquires adopting a polite and professional attitude at all times.
Provides immediate response to customer queries and inquires, primarily by telephone and then followed up via e-mail.
Follows established policies and procedures ensuring standards of service to customers and business objectives are achieved at all times.
Pro-actively communicates and works with members of your own and other departments to ensure standards of service to customers and business objectives are achieved.
Reporting Maintains records of approved customer contracts to ensure accurate processing of orders at all times.
Maintains customer data files as needed to ensure accuracy of information recorded.
Order Processing Processes customer change orders and notifies the appropriate departments.
Initiates Sales Returns Goods, following the established procedures.
Enters and acknowledges customer orders on the Manufacturing Planning System Maintains a current regional order backlog.
Expedites orders and inquiries as approved by management.
Proactively contacts customers regarding late deliveries.
Liaises with finance regarding new and/or blocked accounts and keeping the customers informed as appropriate.
Liaises with internal and external sales personnel.
Works with the Procurement Team to ascertain delivery timescales for the product(s).
Liaises with appropriate production personnel on lead times and/or delivery dates.
Handles customer complaints ensuring a satisfactory resolution for both the customer and the business.
Liaises with customer site personnel regarding deliveries of products.
Liaises with company manufacturing, commercial administrative staff and management to ensure that all product problems are fed back to source for corrective action to be implemented.
Role Requirements High School Diploma/GED required One year of previous experience in customer service essential Ability to work independently and as part of a team Previous experience of using an MRP System Must have an enthusiastic attitude with exemplary problem solving skills Previous experience of HVAC business preferred Job Type:
Full-time Pay:
$20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
Do you have experience using an MRP system? Education:
High school or equivalent (Required) Ability to Commute:
North Tonawanda, NY (Required) Ability to Relocate:
North Tonawanda, NY:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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